Home Tech & Coding Tech & Coding IT Support
IT Support: Communication

IT Support: Communication

If you are interested in pursuing a career in IT Support, this course examines how to improve your basic customer communication skills.
Video Beginner
UPVOTE 2
SAVE THIS COURSE
Course Website
www.edx.org
Share this page
Other courses you might like
Gallery
Description
This course is part of the Microsoft Professional Program Certificate in IT Support.

This course provides insights into the communication skills and acumen needed to be a successful support agent. Effective communication, both with the customer and with internal resources at your company, is critical to the success of anyone considering a role in IT Support. 

The course begins with a review of effective communication strategies that will help you develop a rapport with your customer. You then examine ways to connect with your customer through phone, email, chat, and social media, including a demonstration of empathy and communicating at the customer’s level of expertise. Finally, you examine how to deal with challenging customers and how to defuse a customer’s anger. At the completion of the course, you will have a greater appreciation for the communication skills that a successful support agent needs to develop.

This is the second in a series of four courses that are targeted to individuals who are considering a move into IT Support.

Pricing:
Free
Level:
Beginner
Duration:
5 weeks, 3h-4h/week
Educator:
Bernie Lawrence
Organization:
Microsoft
Submitted by:
Coursearena
Reviews
Would you recomment this course to a friend?
Discussion
There are no comments yet. Please sign in to start the discussion.
Other courses you might like